Privacy policy

Last updated: July 3, 2025

Privacy Statement of Vital Health International, LLC

During the processing of personal data, Vital Health International, LLC ("Vital Health") operates in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This means we:

  • Define our purposes before processing your personal data using this privacy statement.
  • Collect only the personal data needed for legitimate purposes.
  • Ask for explicit permission before processing your personal data when required.
  • Take appropriate security measures to protect your data and require the same from any third parties we work with.
  • Respect your right to access, correct, or delete personal data held by us.

Vital Health International, LLC is responsible for all data processing. This statement explains what personal data we collect, why we collect it, and how it is used on our website. Please read it carefully.

If you have any questions about how we handle personal data, you can contact Vital Health International, LLC or our Mexico representative using the details at the end of this statement.

1. Registration

Certain parts of our service require registration. To create an account, you may provide:

  • Identification data: name, co-applicant's name (if applicable), birth date, username, display name/nickname
  • Contact data: address (billing and/or delivery), phone number, email address
  • Financial data: billing address, payment information
  • Media data: profile picture
  • Technical data: IP address
  • Company data: company name, VAT/Tax ID number

We collect this to manage your account, complete purchases, and fulfil orders. Under GDPR article 49.1.b, your data may be transferred to our U.S.-based servers for agreement performance. We retain this data for 7 years in compliance with U.S. tax laws.

1.1 Shared with Third Parties

We share necessary registration data with trusted partners for marketing and personalized ads:

  • Zendesk (customer support)
  • ShipStation (order logistics)
  • Payoneer, CoinPayments (payment providers)
  • Google (analytics & ads)

2. Handling Your Order

To process orders, we use:

  • Identification, contact, financial, and company data (as above)
  • Additional company details: SSN/TIN if required for invoicing

Data is used to process payments, generate invoices, and arrange shipping. Under GDPR article 49.1.b, data may be transferred to U.S. servers. We'll retain these records for 7 years for tax compliance.

2.1 Shared with Third Parties

Third parties receiving order data:

  • Local delivery couriers (USPS, UPS, DHL)
  • Payment processors (First Data, Payoneer)
  • Logistics partners (ShipStation, ShipMonk)

3. Sending Marketing Messages

We provide email, SMS, and WhatsApp updates only with your consent. We collect:

  • Name (first/last)
  • Email address
  • Phone number (if opted-in for SMS/WhatsApp assistance)

Under GDPR article 49.1.a, data may be transferred to U.S. servers. We store marketing opt-ins for 6 months after unsubscribing.

3.1 Shared with Third Parties

We share marketing data with:

  • Our email/SMS provider (e.g., Klaviyo or Mailchimp)
  • Advertising platforms (Google Ads, Facebook/Meta) for retargeting

4. Access to the Customer Portal

When you log into your account portal, we collect and retain:

  • Identification, contact, financial, media, technical, and company data (as above)

Data use is governed by our agreement with you and retained for 7 years post-closure. Under GDPR article 49.1.b, transfers to U.S. servers are necessary.

4.1 Shared with Third Parties

Third parties with access: Zendesk, ShipStation, and other tools supporting account management.

5. Subscriptions

If you purchase a subscription, we collect:

  • Identification, contact, financial, technical, and company data (as above)

Data supports ongoing billing and subscription management. We retain your data for 7 years post-cancellation, with longer retention as needed for tax/legal purposes.

6. In-App Purchases

If you buy services or digital goods via our app, we use:

  • Identification, contact, financial, technical, and company data (as above)

Data is used to process your purchase and maintain access. We retain this purchase data for 2 years, or longer if required for legal purposes.

7. Statistics and Profiling

We collect usage, behaviour, and technical data (including IP addresses) to personalize your experience. This is processed with your consent (GDPR article 49.1.a). Data is kept for six months after deactivation.

8. Promotions

We may inform you of new products via:

  • Email
  • SMS/WhatsApp

You may opt out anytime via provided links or through your account settings.

9. Location Data

If you allow GPS access, we collect location data to ensure accurate delivery addresses and relevant offers. Those data may be processed by third-party services like Google Maps or Apple—but not used for other purposes. Consent is requested up front.

10. Sharing Data with Third Parties

We share personal data only as necessary for the above services or when legally obligated (e.g., to law enforcement).
Third-party buttons on our site (e.g., social media) may collect data. Please review their privacy notices.

11. Cookies

We use cookies to save your preferences and analyse site usage. You'll see a cookie notice when you first visit. You may disable cookies, but this may affect site functionality. For third-party cookies, refer to their provider's privacy policies.

12. Security Measures

We secure your data by:

  • Requiring passwords and, if applicable, 2FA
  • Storing data on secure proprietary servers
  • Encrypted SSL connections
  • Logging data access
  • Physically securing our systems

13. Data Protection Officer

Ricardo Tovar is the appointed Data Protection Officer (DPO).
You may contact him at:
📧 rtovar@vitalhealthglobal.com
📞 +1 928‑788‑0204

14. Changes to This Policy

We may update this policy. Please review it periodically for changes.

15. Your Rights

You have the rights to:

  • Access, rectify, or erase your personal data
  • Restrict processing or request data portability
  • Object to marketing or profiling
  • Withdraw consent at any time
  • Lodge a complaint with your data protection authority

To exercise these rights, please contact us. We may ask for ID verification (with sensitive data redacted). We'll respond within one month, or longer if legally permitted, with notification.

16. Complaints

To file a complaint, contact the DPO at rtovar@vitalhealthglobal.com. If unsatisfied with our response, you may lodge a complaint with your national data protection authority.

17. Contact Information

Vital Health International, LLC
3325 Capitol Avenue, Suite 413A
Cheyenne, WY 82001, USA

Privacy Officer: Ricardo Tovar
📧 rtovar@vitalhealthglobal.com
📞 +1 928‑788‑0204